Shipping policy

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

• We ship throughout the United Arab Emirates.
• Estimated delivery time is 5–12 business days, depending on the product and delivery location.
• Delivery times are estimates and may vary due to customs, weather, or courier delays.

Cash on Delivery (COD)

• Cash on Delivery is available for eligible orders within the UAE.
• Please ensure someone is available to receive and pay for the order at the delivery address.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS (if available).

Order Changes & Cancellation

• Orders can only be modified or canceled within 12 hours of placement.
• Once processing has started, orders cannot be canceled.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, in their original packaging, and in resalable condition.
• Certain items, such as personal care products or customized products, may not be eligible for return.

Refunds

• After receiving and inspecting the returned item, refunds will be processed within 5–10 business days.
• Shipping fees are generally non-refundable unless the item was defective or sent incorrectly.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product
• A brief description of the issue

We will arrange a replacement or refund where appropriate.